Samples for the ITIL process?

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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fastman01
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Thu Nov 28, 2013 6:18 am

Hello All,

I am looking samples of the ITIL process for the solutions.

And have 13 sub process and want to collect the these process. but how?
We need some samples, excel document for the sub process or any type may be.
how can create them, I need to real sample of the ITIL process for the solutions. ( May be can be samples is excel files, document)

yes, I have ITIL Foundation Certificate, I passed the ITIL exam.
But how can I collect the these process.

Strategy
Business Relationship Management
Budgeting and accounting for IT services

Design
Service e Level Management
Supplier Management
Service Continuity And Availability Management
Capacity Management
Information Security Management

Transition
Change Management
Release Management)
Configuration Management

Operation
Incident Management
Problem Management

Continual Service Improvement
Service Reporting

Thanks,

Regards


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UKVIKING
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Fri Nov 29, 2013 5:45 am

How can you have passed the ITIL Foundation exam without learning the basic information about the various ITL processes

1 - purchase the 5 ITIL books.
2 - look at any official study guide for ITIL Foundation
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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fastman01
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Fri Nov 29, 2013 6:50 am

YES, ı passed the ITIL exam.

ı know about the ITIL process.

The books is very expensive.

Normally, I want to only examples, it is possible for everybody.

Thanks,
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UKVIKING
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Fri Nov 29, 2013 1:06 pm

If you know about the processes, then you should not be asking for this information as what ever you used to study - if it is an Official Study guide would have provided you the basic work flows in of the 5 books

And yes, the books cost money roughly £300.

Yet, the exam you took cost money ... did it not ?
Yet the study material if official cost money ... did it not ?

They are a necessary expense for individuals who are in IT Service Management.

The v2 books I purchased in 2005 are still full of relevant information
The v3 books I purchased in 207/2008 are still of relevant information despite that there has been a revision in 2011.

The books and the official study guides would have provided examples / sample process design layouts as part of the training material you studied

Beyond the high designs of each of the processes, every thing has to be done by the individual in question.

If you are going to improve your organisation's IT Service Management - you need first to get more knowledge about ITIL - which means more education / training.

In addition, get your company to purchase the books. It is valuable investment.
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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prasunc
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Thu Dec 05, 2013 10:07 am

Hi fastman,

In addition to what UKVIKING is suggesting i.e knowing more and more about ITIL, I would sugest trying to get a 'high-level' view of your organization as well.

It will help you relate the theory that you learn through ITIL and how much of it is actually relevant in your case.

Remember ITIL is just a set of 'Best Practices' how much of it you choose to implement is totally up to you.

Try and co-relate theory with actual practice. Nothing teaches you better. 8)

@ UKVIKING: Please correct me if I am wrong.
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UKVIKING
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Thu Dec 05, 2013 11:20 am

Prasunc

Quite accurate
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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prasunc
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Fri Dec 06, 2013 9:12 am

@ fastman

There are a few templates available if you want to have a look see. These are freely available on the internet and are very generic in nature and definitely need customization.
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