Using ITIL Service Strategy to support business outcomes

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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Joined: Mon Jan 27, 2014 7:00 pm
Location: India

Tue Jan 28, 2014 8:08 pm


I am a beginner. I will be taking my foundation examination soon. However, my book provides an overview of Service strategy without delving into the details.

I would like to know if Service Strategy actually provides concrete guidelines on IDENTIFYING (NOT aligning) services (IT) to support the business needs. Let us suppose, I am an NGO. I would like to implement ITIL. My hope is that ITIL will provide concrete guidance on identifying appropriate services to support my business requirements.
Incidentally, does ITIL provide guidance on how to identify business requirements. It is the obvious starting points in identifying IT services - but how do we get started in identifying what the business requirements are?

Any insights on the topic will be appreciated.

Thank you.

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Location: London, UK

Wed Jan 29, 2014 5:36 am

What does uyour study guide say
What does the ITIL Book called Service Strategy say
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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