should I create a change ticket after received incident for

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llelloo
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Sat Feb 22, 2014 1:31 pm

should I create a change ticket after received incident for FRU? I. E. If a hard disk fails?


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UKVIKING
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Sun Feb 23, 2014 6:38 am

What does your IT Service Management processes - Incident and Change - state

That is the entire answer to this
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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MadhavaVermaDantuluri
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Tue Feb 25, 2014 11:27 pm

For example, in my organization process, i would treat that as a incident only and not a change request.
~ Share the knowledge
Madhava Verma Dantuluri
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