Catalog service for companies providing cloud services

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soukaina
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Sun Mar 30, 2014 12:05 pm

I have to design a catalog service for an enterprise providing cloud services , and if possible I would like to see an exemple of a catalog service.

Thank you


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UKVIKING
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Sun Mar 30, 2014 1:09 pm

A service catalogue is designed in accordance with the customer and the vendor

There is no proper example
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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soukaina
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Sun Mar 30, 2014 2:43 pm

Ok Thank you,

Would you please tell me if in the case of enterprise providing cloud services there are specific elements to mention in the catalog ??

Thank you :)
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UKVIKING
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Sun Mar 30, 2014 3:24 pm

Those that are pertinent would be included

Look. You can NOT make a wrong service catalogue. EVER.

The process Continued Service Improvement is your escape clause.

Here is a simple SC for a bunch of non technical users

Email - You use the application - <insert> - on your PC to compose and send electronic messages - Email - to other individuals who have an email account. Your email account is your first name, the period (full stop), last name all without any spaces, following by the @ symbol (called AT) and the company's email domain name. For example. FirstName.LastName@companydomain.com

Internet Browser - an application on your desktop to connect to the interest and examine and view internet web sites and their content

You can have multiple variations of the same service catalogue - depending on the audience.

If you are the service consumer, draft the SC as you would describe what you are getting and the reverse if you are the provider.

Version 1 is just that....
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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