Ad blocker detected: Our website is made possible by displaying online advertisements to our visitors. Please consider supporting us by disabling your ad blocker on our website.
General discussion on all aspects of the IT Infrastructure Library (ITIL)
- Posts: 16
- Joined: Fri Feb 17, 2012 7:00 pm
Hi I'm trying to categorise root cause for CSI items. Would anyone have any sufggestions or links to where I may find some examples?
- Posts: 27
- Joined: Sun Apr 27, 2014 8:00 pm
What the hell are root cause CSI items?
Root cause is something that Problem Management should be identifying.