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General discussion on all aspects of the IT Infrastructure Library (ITIL)
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GOC
- Itiler
- Posts: 16
- Joined: Fri Feb 17, 2012 7:00 pm
Wed May 21, 2014 10:52 am
Hi I'm trying to categorise root cause for CSI items. Would anyone have any sufggestions or links to where I may find some examples?
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ChangingMan
- Itiler
- Posts: 27
- Joined: Sun Apr 27, 2014 8:00 pm
Thu Jun 12, 2014 4:32 am
What the hell are root cause CSI items?
Root cause is something that Problem Management should be identifying.
