How many change records
We have a bundled releases impacting three systems and we raise a change record to cover the deployment. Our Central Change are not saying we need to have 2 change records because on system has a longer outage than the other 2 - they claim that ITIL v3 specifies that this must be the case. Can anyone verify this as it seems a little pedantic..........for me this is essentially the same change as non of the activities could be done in isolation.
BorisBear
ITIL is not a requirements document
It may make a recommendation on doing things
But if your tools can deal with what you need, then do it
As for 1 change...
If the same release is being deployed to the 3 systems and the outage window is system specific.. 1 change is what I would do
ITIL is not a requirements document
It may make a recommendation on doing things
But if your tools can deal with what you need, then do it
As for 1 change...
If the same release is being deployed to the 3 systems and the outage window is system specific.. 1 change is what I would do
John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter