Change Management

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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Shiddy
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Tue Jun 24, 2014 5:08 am

Who shall verify if the change is successful or not after the change has been implemented?


Regards,

Shiddy
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Tomek
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Wed Aug 06, 2014 2:25 am

The best option is to involve users who requested the Change. They can perform User Acceptance Tests and give positive feedback after deployment (both on TEST and PROD environments).

Nevertheless in bigger organizations:
- Requestor might be different to person who formulated detailed User Requirements
- Requestor might be not the main Stakeholder and will not have enough 'authority power' to approve changes
Then you should follow roles & responsibilities (RACI) defined very often in the Service Model or SLA agreements.
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sergiolla
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Fri Oct 17, 2014 6:31 am

I have one question and help me, please.

As a rule change owner is business, but who is change owner in infrastructure direction?

thank you,

:)
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UKVIKING
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Fri Oct 17, 2014 8:11 am

Who said the change owner had to be the business ?
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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