Should this scenriao be logged?

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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sTaD
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Tue Sep 16, 2014 9:55 am

We have a housing department that receives a file and then the application support team then have to import the file into the housing application.
This happens a few times a month. Should this be tracked and if so why?

The application team also have many "tasks" that happen, like checking FTP's that have generated certain files etc. How should these be tracked or should they be?


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UKVIKING
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Tue Sep 16, 2014 2:33 pm

What does your incident management / service request management policy state ?

In addition, if it is tracked, then the amount of time that is done for this is tracked.

In addition, if it is logged, it can be scheduled for the staff doing it
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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sTaD
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Thu Oct 23, 2014 9:26 am

They have no real policy! :)

True...many thanks.
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