Problem Resolution in ITIL

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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Murshad
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Newbie
Posts: 1
Joined: Sat Oct 25, 2014 8:00 pm

Sun Oct 26, 2014 6:22 am

Hello Guys,

Would you please advice on below query?

What are the two most important processes that will contribute to enable effective problem resolution? Can you please explain?


Thanks
Murshad


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UKVIKING
ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Mon Oct 27, 2014 3:04 am

This is not an exam question answer forum

The answer is in the ITIL Books

Service Operations -

Read the book
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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