Service Design engagement flags

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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gongchamp
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Thu Dec 18, 2014 8:52 pm

I'm looking for some advice on when Service Design function should be officially engaged? Ambiguous question, I know!
I'm involved in building a SD function in an environment that will be retrofitting services in an environment that has not been ITIL compliant. ITSM is new and we have a green field.
Theoretically, it would be when a new service is in concept phase ...though from a practical perspective I would assume CM flags would initiate this. But what flags, what thresholds, etc?


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UKVIKING
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Fri Dec 19, 2014 2:06 am

Read the 5 ITIL Books
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Change Management is POWER & CONTROL. /....evil laughter
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simplr
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Fri Dec 19, 2014 2:45 am

I'm not a service design expert by any means and from a purely ITIL perspective I'm not sure what the answer would be. But my philosophy with almost everything ITIL related is to develop a strong operational base before getting too 'fancy'. This would include your incident, and request fulfilment, then moving to change, problem and finally knowledge management.

Realistically, what you're talking about is going to require some form of consistent process feeding into it - but it sounds like that isn't in place.

My opinion, horse before cart.
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