Help with ITIL assignment

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Joined: Mon Jun 12, 2017 8:00 pm

Mon Jun 19, 2017 6:32 am


First, I must mention that I have added identical posts in some other ITIL forums – just to hope to receive the best possible feedback 😊

I am collaborating with a company on my Master’s Thesis assignment. I am working on the task: “How should an internal IT-organization be designed to be best prepared for the future?”. Here I collaborate with company to relate the theory with “the real world”.

The assignment is high-level from the management perspective, so no details e.g. about specific processes. Of course, the task is broad and can be approached in many ways. Here is my approach and I would like to hear your feedback. Remember I am only “little me” to do the work and with only a few months the scope needs limitations. Anyway, back to my planned approach:

1) Understand the company
• Vision, mission, strategy, customer, which value is delivered, etc…

2) Current state
• Interviews with customers + internal employees to receive information from both perspectives
i. What works well? What could be improved? With many subquestions…

3) Requirements to the future
• Read books + academic papers = obtain knowledge about how the perfect internal IT-organization should look in the future (I know “future” is vague)

4) From current – future
• A plan for how to go from the current to the future level.

What are your thoughts about this?


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Tue Jun 20, 2017 4:37 pm


The best things that a an Internal IT company can do is not be silo'd in its approach to IT and actually be focus on what the business needs to function
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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