How to train users for a process implementation with no too

General discussion on all aspects of the IT Infrastructure Library (ITIL)
Post Reply
User avatar
Posts: 2
Joined: Wed Aug 23, 2017 8:00 pm

Thu Aug 24, 2017 12:28 pm

Hello guys,

We are preparing the implementation of a Change Management process here, after several months of workshops, preparing documents, etc.

As for training, I am used to preparing and delivering training sessions for process that are supported by tools. Usually, that means 1/3 of process training and 2/3 of tool training, with a training material full of tool screen shots and some user cases.

Well, this time is different. Our CM process is not supported by a tool. So I was wondering what would be the best way to train users. I was thinking of maybe elaborating some fake RFCs and letting them play with it in class like it was a real RFC. But as it is a new world for me, I am not sure this is the best way of doing it.

So I would like to exchange some ideas with you guys. Am I on the right track? How do you usually do this?


Post Reply