Change Request close down -status reason

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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Posts: 1
Joined: Mon Oct 15, 2018 10:53 am

Mon Oct 15, 2018 11:03 am

Good morning All,

Close down status reasons-Successful, Unsuccessful, Successful with Issues, Backed Out, Outside Window, Unauthorized Change, Process Failure)

Are all the above change request close down status reasons follow the ITIL standards? Any knowledge transfer and feedback will be greatly appreciated.


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ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Thu Oct 18, 2018 9:54 am

There are no ITIL Standards - ITIL is best practice not a requirement

The choices you have selected cover hat I can see are the possible results

However, you may neeed to think

1 change success or failure
2 - reason

John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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