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General discussion on all aspects of the IT Infrastructure Library (ITIL)
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Posts: 1
Joined: Wed Oct 24, 2018 5:17 am

Wed Oct 24, 2018 5:24 am

As you should all know I run a very complex worldwide logistics operation.

Currently I don't use the ITIL service model but I think that's a mistake.

I need to move with the times. My organisation is complex, I need to consider my reindeers and Elves very carefully. They are the core of my operations team.

So where do I start? How can I improve my service delivery? I'm particularly troubled about how I keep an accurate customer datatbase and then more importantly how I identify the naughty people.

Following all the wet weather recently in the UK I have a particular problem contracting birds to clear moss from the roofs of houses. There is an 'elf and safety issue.

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Posts: 3
Joined: Sun Oct 21, 2018 1:19 pm

Thu Oct 25, 2018 8:36 am

Not sure what you are talking about with elves (?) but if you are seriously looking for a place to start check out some of the certification/ training posts or book recommendations viewtopic.php?f=3&t=3099

Good luck
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ITIL Expert
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Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Fri Oct 26, 2018 4:30 am

Serious - IT Guy27

This user is taking about Santa Claus, the North Pole and the entire Delivery and toy industry mix

hey khudothitaymo

Very funny
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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