General discussion on all aspects of the IT Infrastructure Library (ITIL)
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Posts: 3
Joined: Sat Feb 09, 2019 12:16 pm

Sat Feb 09, 2019 12:23 pm


Can anyone please help me to understand what would a document on ITIL service maintenance and ITIL service management governance will contain . Atleast some points in the table of contents will be greatly helpful
Thanks in advance

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ITIL Expert
ITIL Expert
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Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Sun Feb 10, 2019 5:00 am

Purchase the ITIL Books as they have that
or go on a ITIL Foundation course
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Posts: 12
Joined: Tue Jan 08, 2019 12:56 pm

Mon Feb 11, 2019 12:21 pm

Certainly the ITIL books or attending an ITIL Foundation course could provide you with some great insight as to what you may need to consider in regards to governance of your service management environment. You may also want to have a look at ISO20000, the IT service management standard. ISO20000 discusses management responsibility, documentation requirements, training and awareness, planning and implementing service management, management of improvements, and planning and implementing new or changed services - all topics that should appear in a service management governance document, IMO.

Are there any formal corporate governance policies or procedures defined? If so, have a look there as well - you certainly don't want to say something in your service management governance documents that contradicts what your corporate governance documents state..... :D
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