To add to two posts.
Assets and CIs are normally seen as two different things. While Assets can be a CI, the vice versa might not be true. for practical purposes, the assets for which a change record is raised are maintained in the CMDB. We don't normally raise change orders for Desktops and laptops as they don't normally have dependent CIs.
Do we need to add all desktops allocated to users in CMDB ?
- Mark-OLoughlin
- ITIL Expert
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Mark O'Loughlin
ITSM / ITIL Consultant
ITSM / ITIL Consultant