Configuration management Template

Discussion forum dedicated to configuration management and ITIL
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Posts: 9
Joined: Sat Sep 18, 2010 8:00 pm

Fri Nov 26, 2010 7:16 am

Hi Can anybody help me from where i can get good configuration management template for tracking the configuration items happening on the applications. Please provide atleast what fields are required to track happening on the application point of view.

Thanks for your help,


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ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Fri Nov 26, 2010 10:10 am


There are no such things really

It depends on what information you want to track

My advice is as follows

list the equipment that you want to track
list the attributes that are shared, unique and customizable
Then list the important and whether it should be tracked

For example

manufacturer - name, etc
serial number
keyboard type
mouse type
monitor type
monitor size
number of monitors
Hard Drive (s), number, size, type - SCSI,
Hard drive formating - FAT, FAT32, NTFS, etc
network card - MAC, IP Address, Gateway, Subnet
VLAN, ports, etc
purchase order #
invoice order #
corporate serial #
asset register ID #
depreciation period
depreciation method
depreciation periodic value
server host name
operating system
o/s version
o/s license key
licence program methodology
o/s patch level
admin user password
user accounts on machine
location - address - city, country, etc , floor, desk location, patch panel / breakout box reference
service maintenance contract
service contract level
service contract point of contact, SLA
Application (installed)
application patch level
application manufacturer
application license
licence type - user or seat
licence cost - periodic
licence cost - fixed

I thought of these in 5 minutes

you need to determine whether a) you want to track this and b) how you want to that..

You need to be able to manage the information, changes in the information and verifying the information as part of Configuration management
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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