Since this is my first post on this forum, I would like to introduce myself. I started working 3 years ago in IT after I succesfully completed my bachelor.
At first I was into Server Maintenance, so started at a small business so I could be an allround IT-guy. Since our biggest customer was 50 employees big, I did the IT myself (going from servers, desktops, firewalls, migrations to support).. At that moment, I wasn't aware of any procedures, changes, incidents or operations.. When the customer called, I just solved the problem or tried to

After a year and a half, I switched jobs and became an IT-consultant.. At the moment I work for a customer with 4000 employees. The IT-staff is around 30-40 people big where me and my collegue do "Configuration Support/Management". At first it didn't look interesting, but now, I am really into it! I also passed my ITIL Foundation exam and I must say that ITIL really opened my eyes and I am recommending it to everyone

Now for my question.. At the moment, we are using a really old ticketting system which is not supported anymore by the vendor so we are moving to a new tool. The old system holds an CMDB, but doesn't have much information. We keep track of our users, computers and software (Managed By IT), but just a small amount of information.
Since we wanted to extend our DSL to all software used in the company, we implemented a sharepoint site where we have added around 1500 softwares which is in use by our employees (vendor, compatibility, License required, application owner, location of sources,...) . This goes from standard software (MS Visio, Project,..) that ICT provides to small calculation programs which the users can install for themselves..
This DSL is really becoming our guide into our workplace management where we will document all of the rights, softwares and hardware the users can/may install. In the future we will also use this site so the users can create their personal configuration of their workstation. So this will provide a point of self service for the customer.
But I wanted to ask you guys if this is the good approach? Do you know any other softwares on the market which provide the same functionallity (DSL + Software documentation)? Is it wise that this DSL is not directly linked to our ticketting software?
I really want to compare our solution with other standard programs/applications on the market which are being used as a DSL + software inventory.
I hope you can help me thanks to your experience!
Kind regards,
Silencer