CAB

Discuss and debate ITIL Change Management issues
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gautambangalore
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Thu Nov 19, 2009 4:38 am

Hi,

I have 2 questions pertaining to Change Management.

1. Can a Change Approver and Change Manager be the same?
2. In a CAB apart from the Change Manager, Approver, Supervisor who else would be a part of it? Would someone say a Configuration CI Manager and anyone else be a part of the CAB as well?

Regards,

GB


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UKVIKING
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Thu Nov 19, 2009 5:35 am

I have a question for you

Have you read any of the ITIL books ?

Is this an exam / study question ?

What is the reason for the question ?
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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gautambangalore
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Thu Nov 19, 2009 6:29 am

Hi,

I had read ITIL boosk.

No, this is not a question for any of the exams. I was going through some material for Change Management and came up with these questions.

Hope this helps.

Regards,

GB
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mnsmith
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Thu Nov 19, 2009 7:36 am

Having read the text books you will already know that the only person required to be a member of a CAB is the change manager. Anybody else can be invited to have their say. Therefore a CI manager could attend to discuss their CI, Fred from accounts could attend to discuss the budget implications, even Barbara who sweeps the floor could be invited, if the change impacts her.

Also, to answer your other point, under my process, the change manager (that's me) has the final approval on all changes, so you could say that I am also a change approver.

Hope that helps
Mick Smith
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swansong
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Thu Nov 19, 2009 7:42 am

Hi
1. Can a Change Approver and Change Manager be the same?
I think you need to ask yourself:-
- What is the purpose / function / decision making responsibility of both roles?
- Based on that you can determine the risks of amalgamating / seperating roles.
2. In a CAB apart from the Change Manager, Approver, Supervisor who else would be a part of it? Would someone say a Configuration CI Manager and anyone else be a part of the CAB as well?
- What is the purpose of the CAB? ; What decisions do you want your CAB to make? What business problem is the CAB trying to mitigate or remove?
- Based on that, identify the stakeholders to the CAB, and determine how their role should manifest itself on the deliverables of the CAB - Are they a decision maker, or should they be kept informed?
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UKVIKING
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Thu Nov 19, 2009 7:56 am

gautambangalore

You may have read a ITIL Book, but did you read the

V3 Service transition
or
V2 Service Support book

Both of these books have a major section in them that talks about Change Managment.

The chapters on CM answer a lot of your questions.

Please note:
There is a difference between learning something by coming here w/o any knowledge and expecting this forum to do training/educating you
and
Reading the material in depth and asking us to clarify a poitn

so far you are trying to do the former rather than the latter

As this is a free forum, you should not be using this as a replacement for getting trained
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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paulfixter
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Thu Nov 19, 2009 10:40 am

mnsmith wrote: even Barbara who sweeps the floor could be invited, if the change impacts her.
:lol:
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Timo
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Thu Nov 19, 2009 11:33 am

CAB wouldn't normally consist of all same people all the time. The composition of the CAB would depend on the nature (scope) of changes being reviewed. It is a responsibility of the Change Manager (who should be the permanent member of the CAB) to ensure that all the right individuals attend a specific meeting.

Thus, if Barbara's broom is a CI that falls under the influence of Change Management and is being replaced, then Barbara should be invited to the meeting if her approval is required for the new broom. Perhaps it's a vacuum cleaner now, so you have to ensure there is adequate training provided.
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UKVIKING
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Thu Nov 19, 2009 12:13 pm

TImo

The premise that the CAB should not consist of the same people is specious

If the CAB is a dedicated Network Change Board, then the members of the board will be constant and finite

CM, Network manager, Service Manager etc

The Board should have defined 'standard members' and at invite members

An Application CAB would also have a finite set

IT just depends
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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Timo
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Thu Nov 19, 2009 1:25 pm

Pretty much what I meant to say John... you are just so much better with words :) I agree, in most environments, there would be same people attending from different areas.
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gautambangalore
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Thu Nov 19, 2009 11:29 pm

UKVIKING,

If you or anyone else as a matter of fact is thinking that I am visiting this forum and posting questions to get trained the I guess you are absoluteky wrong at what you say.

There is a lot of difference between getting things clarified and getting trained. You train someone who has got no knowledge and who has not even read a single page of any ITIL book. As far as I am concerned, I have read the books, am certified and just trying to get few things clarified as I am stepping soon in to a role of a Change Manager.

So feel free to share you thoughts to clarify something unless you think them as a point of clarification.

Regards,

GB
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UKVIKING
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Fri Nov 20, 2009 1:57 am

Gautam

From your question about basic concepts of ITIL change managment like the Change Board, Change Approver and the Change Manager, the most obvious conclusion from any one who reads the post is that the person who posted that question has no clue about Change Management

As you have said you are going to be a CM, congratulations and condolances

CM is difficult. Your basic role is to protect the production environment that your CM process centers around from the following types

project teams who have no clue about project planning and think their project is more important than the production envirobment

operational staff - mainly techie types who will make a change in the live environment w/o documentation or permission because they know better and dont want to do the paperwork - because it takes time

You have to be a ass*ole. You have to be as I posted in another definition

a pedantic anal rententive power mad dictator type.

Nothing gets by you w/o the paper work

You need the backing of the 2 or 3 levels of mgmt to do your job, If they overrule you too often (more than 1 in a month./quarter), ten you become powerless

As the CM, i recommend the followng

write the CM policy document
write the CM procedure, process etc

Establish the standards for Emergency,Urgent, Normal and Standard (V2)
you dont have to have 4

you should at least have emergency and non emergency

get all the mgmt involved to agree

then enforce like darth vader or emperor ming

NOTE: you did not say whether you have read the v2 or v3 books i asked
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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