Successful Change Definition ?

Discuss and debate ITIL Change Management issues
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viv121
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Wed Mar 31, 2010 3:55 pm

Ok, there was a senior management change which was obviously followed by a new 'tool' rolled out across the organization and it was meant to optimize the productivity of the staff and increased customer engagement. These are thoughts of the senior management.The change went through the CAB and passed through whopping majority. The change was successful and undisruptive and did no hard to any other CIs . On Monday morning all the staff on the organization saw a new icon on their task bar. They launched it and opened the can of worms. Several issues were reported where the users asked the helpdesk 'how to' questions and also complained about 'performance' issues (since, they didn't have a tool to benchmark the performance levels). This service change can be termed successful but can the service transition be termed successful as well? What should have done to avoid the situation?


regards,

Vivek
"the only statistics you can trust are those you falsified yourself"
Winston Churchill
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DYbeach
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Wed Mar 31, 2010 6:28 pm

So what are the 4 options and which is the distractor? :twisted:
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thechosenone69
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Thu Apr 01, 2010 6:11 am

is this an exam equestion?
Ali Makahleh
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rpmason
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Thu Apr 01, 2010 9:25 am

I have a sneaking suspicion that it's April 1st where Viv lives.
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DYbeach
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Thu Apr 01, 2010 5:54 pm

:lol: smarty pants
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ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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viv121
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Tue Apr 06, 2010 12:37 pm

I survived five more days RP. It looks like an exam question really but it was meant for a KPI which changement never looks into. Piloting is normally eaten away in the transition while helpdesk calls after a change is a change management KPI. However, its mostly for the failed changes. What we fail to understand that successful changes also bring a number of calls.
regards,

Vivek
"the only statistics you can trust are those you falsified yourself"
Winston Churchill
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