Server Reboot & Change Management

Discuss and debate ITIL Change Management issues
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miltil
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Posts: 1
Joined: Sun Aug 14, 2011 8:00 pm

Mon Aug 15, 2011 3:02 pm

I'm new to the ITIL process so please bare with me. A question that gets asked alot in my organization revolves around how a reboot is categorized during the change process.

My question is:

How would ITIL define a server recycle to restore service? In my organization a recycle is a change, and a contignency plan for a recycle is different depending on who you ask. My opinion is a recycle is a recycle, you can plan to do or do it in reponse to an incident, but you can't "really" test it other then doing one, nor can you back one out. But would this make it a high risk change? My organization puts anything that can't be backed out as a high risk change. A recycle seems to be in a whole different category as something non-backout-able non testable, but probably 90% success rate to fix many issues.

Just want to here the communities thoughts on this....?


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UKVIKING
ITIL Expert
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Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Tue Aug 16, 2011 3:47 am

Mitil,

This topic is the equivilent of a dead horse topic

there are several pages of posts about this topic

Please do a search to find the posts

You also sort of have it but.. read the multiple older posts and then come back and comment
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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