Change Management vs Operations Mgmt/ Change Implement Mgmt

Discuss and debate ITIL Change Management issues
Post Reply
User avatar
Posts: 11
Joined: Thu May 27, 2010 8:00 pm

Wed Aug 31, 2011 2:52 pm

Struggling with the scope of change management.

Operations is actually responsible for implementing IT changes, but change management is accountable to ensure changes are made with minimum disruption to IT Services.

So is it the responsibility of change management to ensure that operations has taken all the necessary precautions to head off any unplanned disruption as a result of a change or does that responsibility sit squarely with operations?

If the former is true, change management will require a signigicantly broader skill set, e.g., have the ability to scrutinize test plans.

What say you/

User avatar
ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Wed Aug 31, 2011 4:03 pm

You got it wrong in my opinion

1) Opertions ensures that the business can function with its IT architecture

In other words. OPerations makes sure the company can conduct business

2) Change management in operations ensures that any IT work which makes changes to the existing 'production'' environment follows the specific process (chaneg managemnt ( before it is implemented to esnure among other things the impact to the business is either reduced or quantified

3 ) Change managemwent in others areas track the ch'changes'; to their area and make sure they are done in a controlled and processed process
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
User avatar
ITIL Expert
ITIL Expert
Posts: 1894
Joined: Mon Mar 03, 2008 7:00 pm
Location: Helensburgh

Thu Sep 01, 2011 8:28 am

Change management is neither a quality control nor scrutiny activity - it is pro-active, not reactive. It is the activity of managing (not performing) changes.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Post Reply