Process boundries

Discuss and debate ITIL Change Management issues
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Scooter
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Joined: Thu May 27, 2010 8:00 pm

Fri Jan 13, 2012 3:50 pm

What are the boundries of the change management process ?

Receipt of the RFC through post implementation review?

Does the CM process start prior to receipt of the RFC/Inciden/Problem?

Should the change schedule include a change prior to receipt of the RFC?


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Diarmid
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Fri Jan 13, 2012 5:37 pm

How can you schedule a change that has not even been requested, never mind planned and approved?

Also, why would change management react to receipt of an incident or a problem? Would not the correct course be to redirect them to the respective incident and problem managers?

Although incidents and problems can lead to identifying a required change, there is no theoretical reason for the change management process to be formally aware of incidents and problems.

An RFC is not a piece of paper (electronic or otherwise). It is a request for a change.
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