Difference between Emergency and Expedited

Discuss and debate ITIL Change Management issues
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prathap_buna
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Sun Jun 10, 2012 9:36 pm

Hello,

If all emergency changes raised as expedited, what would be the impact to change management process


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UKVIKING
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Mon Jun 11, 2012 3:23 am

Two points here

1 - do not post your queries multiple times. It merely will almost guarentee the ignoring of your post

2 - The answer is .... IT Depends

What does your Change management policy say ?

ITIL is a set of better (best) practices. It is not a requirements set. ISO20000 is that.

ITIL says you should have a well document thought out CM policy

ITIL does not say how you should write it
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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prathap_buna
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Tue Jun 12, 2012 8:43 am

Thanks for your reply,

But still I am not clear. If any P1 incident raised for business, we can raised emergency change. But the same time if we have any valid business justification we can raise expedited change. then whats the difference between expedited and emergency. And why don't we raised as emergency for all expedited changes.


Regards,
Prathap
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Diarmid
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Tue Jun 12, 2012 9:57 am

Priority one does not imply emergency.

You can have as many layers of change management as you want.

If you have expedited change procedures then they will be for a defined set of conditions.

If you have emergency change procedures then they will be for a defined set of conditions.

If you have both then they will be for differently defined sets of conditions - otherwise you do not really have both.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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zakki25
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Tue Mar 12, 2013 12:43 am

Hi,

For emergency changes a business justification is required apart from the fact that these changes are to prevent a P1 or to respond to a P1.

Zaheer
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KenLuo
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Tue Mar 12, 2013 4:19 pm

definition in Oxford

emergency
a sudden serious and dangerous event or situation which needs immediate action to deal with it

urgent/expedite
to make a process happen more quickly

You see the difference?[/b]
Luo, Tian-Hong (Ken)
Regional Operation Lead

ITIL Expert Certified
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