Changes to backup scripts

Discuss and debate ITIL Change Management issues
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Joined: Sun Jul 22, 2012 8:00 pm

Mon Jul 23, 2012 8:12 am


I would appreciate some advice:

The responsibility for backups has recently changed and they are seeking advice if a change to the Oracle backups needs to go through Change.

The work involves:

1. Creating a new schedule
2. Registration with Oracle Recovery catalogue
3. New backup script

To me this sounds like a service request so would be classed as a standard change. We just need notification of the work on-going ahead. As a lot of changes are going ahead, i would be comfortable in having one request but have it as a staged implementation and manage it as a release.

Comments / suggestions welcomed

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Posts: 1894
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Location: Helensburgh

Mon Jul 23, 2012 10:59 am

A so-called standard change is still a change. - It still needs change management.

Whether it comes as a service request or a change request is moot. - That's down to little more than how you want to call it.

You can only manage the release activities as a release. - unless you want to confuse everybody.By "staged implementation" do you mean that steps 1, 2 and 3 will be executed in sequence? - is there another way of doing them?

There is a need to stop talking in ITILese and start talking about what you actually do:

If (as seems plausible) this is something that will happen from time to time, then the obvious thing to do is to develop a procedure explicitly to cover it. This procedure will include all the change management activities (including how to liaise with the change management team); all the planning, designing and testing required; all the communications and scheduling required; all the technical actions required; all the verification and review actions required; and, of course, all the authorization actions required.

If you do that and put in place suitable arrangements for process review, improvement and audit, then you should have a viable approach that will not add unnecessarily to your risk and workload.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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