Problem Management!!

Discuss and debate ITIL Change Management issues
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Mon Oct 01, 2012 5:41 am

Hi all,

I have 2 questions:

- Is problem Management pro-active or reactive process?
- How does problem Management really work in real-time? I mean, what exactly they do?


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Mon Oct 01, 2012 6:43 am

Answers to the question

PM is NOT a Real Time activity. They do a lot..enough that would fill a few chapters in a book.
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Mon Oct 01, 2012 6:47 am

What does who do?

Why have you posted this in the Change Management forum instead of the Problem Management forum?

Problem Management is the art of identifying problems and then resolving them.

The act of identifying (or seeking out) is proactive; the act of resolving (including evaluation, investigation and analysis, solution identification, and solution implementation) is reactive. However when a problem hits you in the face before being identified, then there is little or no proactive element.

Your question is too vague to be addressed more precisely.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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