Patches to test Enviroment

Discuss and debate ITIL Change Management issues
Post Reply
User avatar
24sa
Itiler
Itiler
Posts: 25
Joined: Mon Nov 26, 2012 7:00 pm
Location: Mumbai

Mon Dec 17, 2012 6:38 am

Do we need to raise CR for deployement of a patch to a test server???
Does it need to follow the change management Process???


User avatar
Diarmid
ITIL Expert
ITIL Expert
Posts: 1894
Joined: Mon Mar 03, 2008 7:00 pm
Location: Helensburgh

Mon Dec 17, 2012 9:15 am

First answer: what do your procedures and policies say?

Second answer: do you want to have a controlled environment for your testing?

Third answer: could failure in test server affect customer service? For example by delaying a "live" change.

Fourth answer: could the test and live servers being out of step lead to a problem in the live server with something that was tested on a differently patched test server?

Fifth answer: if you are using the test server to test the patch does other test work need to be suspended pending completion or regression?
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
User avatar
24sa
Itiler
Itiler
Posts: 25
Joined: Mon Nov 26, 2012 7:00 pm
Location: Mumbai

Wed Dec 26, 2012 1:09 am

What do your procedures and policies say?
Till now nothing has mentioned in procudure for the changes to test environment. Thats why only the question has come in picture now.



Second answer: do you want to have a controlled environment for your testing?
This is always and everywhere desirable.


Third answer: could failure in test server affect customer service? For example by delaying a "live" change.
depends on the consitionj, some times it can affect some time it wont.

Fourth answer: could the test and live servers being out of step lead to a problem in the live server with something that was tested on a differently patched test server?
We can not deny the possibility of such case.



the answer of All the questions you have puted on will be according to type of work/change we are doing with test enviroment. Some times , It may impact production by some way and some time not linkage with Live envirement.


In such scenerio, should we bring every change in test enviroment to the change management process????
User avatar
Diarmid
ITIL Expert
ITIL Expert
Posts: 1894
Joined: Mon Mar 03, 2008 7:00 pm
Location: Helensburgh

Wed Dec 26, 2012 6:31 am

I would suggest in that case you need to fully control all such changes.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
User avatar
UKVIKING
ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Wed Dec 26, 2012 11:00 am

I concur with Diarmid that you need to control the deployment of patches to test environment

Test environments are suppose to mirror the Production environment so that any change to production is first tested in the Test environment,.

I have 3 levels of test environment - System, Integration and Acceptance.

All are controlled by the Release Manager as far as Patches are concerned.

All patches must start in the development environment and progress through the test environments to Production

The RM tracks the deployments into the test environment and manages / approves the deployments.
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
User avatar
24sa
Itiler
Itiler
Posts: 25
Joined: Mon Nov 26, 2012 7:00 pm
Location: Mumbai

Wed Jan 02, 2013 6:02 am

Thank to both of you!
Post Reply