How to show workload in change management

Discuss and debate ITIL Change Management issues
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bluecat
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Posts: 18
Joined: Wed Sep 19, 2012 8:00 pm

Thu Mar 28, 2013 10:24 am

Hi Gurus,

I need to give a report on Change Management

1. Will show the workload and pressure

2. Calcualte the Worload (any formula?)


Anybody has any ideas?


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Casey
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Posts: 3
Joined: Thu Jun 27, 2013 8:00 pm

Fri Jun 28, 2013 4:19 pm

Start with your change log.

Pull off KPI's

Go back and pull off weekly or monthly figures
You can use things like:

Number of changes
Number of emergency, normal, standard changes
Number of notifications,

etc etc..

Most of my work is on email so I use number of emails into mailbox, number sent, responce time for each received email etc etc..


HTH
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