Definition of a BAU Change

Discuss and debate ITIL Change Management issues
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georgina_webb
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Joined: Mon May 20, 2013 8:00 pm

Wed May 22, 2013 10:49 am

Hi,

-How does ITIL define a BAU change? Does it have to be non service impacting?

-Apart from BAU, Normal(Planned) and Emergency, does ITIL have any other Change Categories?

I'm looking for a Change Category to describe Frequent Releases made by Third Parties

I know a Release is different to a Change but the Company I work for want to get visibility of Third Party Releases via our own Change Control process so I need to wrap them up in change category.

Anyone had the same situation or can offer some ideas?


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vabs
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Joined: Sun Jul 14, 2013 8:00 pm

Mon Jul 15, 2013 7:29 am

yes a BAU change should be non-service affecting.

The 3rd party change should be a Normal change with enough notive(atleast 7 days)

Regards
Vabs
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