Change Freeze

Discuss and debate ITIL Change Management issues
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Posts: 2
Joined: Mon Jan 27, 2014 7:00 pm

Tue Jan 28, 2014 7:37 pm

My company is having problems with prolonged Freeze periods vs. the Maintenance schedules, resulting in scheduled changes cannot be made during the freeze periods.

Do you know of or do you have any recommended Best Practices for handling Change Freezes?

I greatly appreciate any information you could provide.

Thank you.

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ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Wed Jan 29, 2014 5:39 am

What is the point of establishing a change freeze if it is ignored

If the change freeze is ignored, then why do it

If there are standard maintenance that is required that is out side of your control, then write the Change Freeze so that these are known exceptions

There are NO BEST PRACTICE for Change Freezes. Each org has to come up with their own process for this

Some dont do this. Some do
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Posts: 12
Joined: Mon Sep 05, 2016 8:00 pm
Location: Minnesota

Tue Sep 06, 2016 3:24 pm


your company has to come down on one side or the other with freeze activity. There is no room for both. CM can dictate a freeze all it wants but if its not welcomed by the business needs it won't work.

We are in a similar situation to yours. We technically have a freeze mentality where certain people do not want to make changes but its not shared by the business so they keep driving updates. From this CM does not communicate a freeze however CM does enforce a stricter set of guidelines when a change to a very active business line (we have many each with their own traffic peaks and valleys). This approach has worked quite well as we go back to the business making them prioritize the requests. Educating the people driving the updates is key as it turns out they didn't quite understand the risk of what they are asking sometimes.
Josh - Senior Change Manager - Minnesota
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Joined: Mon Nov 28, 2016 7:00 pm

Thu Dec 01, 2016 10:29 am

We tend to have a "Restricted Period of Change", rather than doing a change freeze.

Changes can still be submitted through the standard change process but we state that we are operating in a heightened period and all changes will be reviewed under strict scrutiny, according to Probability and Impact.

That may work?
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