Change Management Values

Discuss and debate ITIL Change Management issues
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Joined: Wed Jan 18, 2017 7:00 pm

Thu Jan 19, 2017 5:35 pm

Can anybody tells me what they class as Change Management Values?

Could you say the values are People, Process and System?

Or help organisation to maintain stability in the production environment?

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ITIL Expert
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Sat Jan 21, 2017 3:47 am

What do you mean by Change Management values ?
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Wed Mar 01, 2017 10:45 am

Here's what I use:

The objectives of the Change Management process are to:

o Ensure that changes are made with minimum disruption to the services IT has committed to its users.

o Support the efficient and prompt handling of all changes.
o Provide accurate and timely information about all changes.
o Ensure all changes are consistent with business and technical plans and strategies.
o Ensure that a consistent approach is used.
o Provide additional functionality and performance enhancements to systems while maintaining an acceptable level of user services.
o Reduce the ratio of changes that need to be backed out of the system due to inadequate preparation.
o Ensure that the required level of technical and management accountability is maintained for every change.
o Monitor the number, reason, type, and associated risk of the changes.
Sandy Spears
Change Manager

"Change Manager" - The person people love to hate!
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