ISO 20000- change management

Discuss and debate ITIL Change Management issues
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Posts: 6
Joined: Sun Jul 09, 2017 8:00 pm

Mon Aug 07, 2017 6:34 am

Hi every body

Is it ok for an organization not to have any normal changes? All of the changes are standard and do not require any authorizations. (In order to receive ISO/IEC 20000)


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ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Tue Aug 08, 2017 3:00 pm

Look at the definition in ISO 20000 as to what is SHALL and SHOULD for Change Management

I actually can not forsee any IT organisation that does not manage changes with CABs

but ....
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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