change management process

Discuss and debate ITIL Change Management issues
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Posts: 6
Joined: Sun Jul 09, 2017 8:00 pm

Mon Aug 07, 2017 6:52 am

hi every body

If a customer of an organization request a new service, can we consider this requests as a normal change? It should be noted, in this organization most of the requests are standard changes. (In order to receive ISO/IEC 20000)


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ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Tue Aug 08, 2017 3:02 pm

A new service is not a change per se.

It may end as a Change - but that depends on your IT workflows for thae creation of a new service (CIs) and its components and the multitude of related

Get a copy of the ISO 20000 requirements is the only answer
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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