ITIL

hi every body

If a customer of an organization request a new service, can we consider this requests as a normal change? It should be noted, in this organization most of the requests are standard changes. (In order to receive ISO/IEC 20000)

thanks!

A new service is not a change per se.

It may end as a Change - but that depends on your IT workflows for thae creation of a new service (CIs) and its components and the multitude of related

Get a copy of the ISO 20000 requirements is the only answer