Hot Swappable Hardware

Discuss and debate ITIL Change Management issues
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Joined: Thu Aug 10, 2017 8:00 pm

Fri Aug 11, 2017 1:07 pm

What are your opinions on the hot swapping of items like fans and hard drives into network devices like a Riverbed?

Some people in our environment believe this is a simple break/fix, where others believe that despite the low risk, this is a change in the environment and deserves at least a Standard Change.

How is this managed in your companies?

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Sun Aug 13, 2017 12:17 pm

John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Tue Aug 21, 2018 9:03 am

For us ANY change to a production environment requires an RFC, in this case it would be a standard change. The benefit of using changes for these types of hardware replacements is now you can run a report and identify possible weak models of certain hardware to avoid in the future.
Sandy Spears
Change Manager

"Change Manager" - The person people love to hate!
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