I was wondering how to deal with e.g. some software change in an ideal ITIL world and even more precise in change managment process.
a) a software change needs to be covered in some change ticket in the beginning (so before starting with the implementation)
b) (which would be my understanding) a change has to be raised as a consequence by the successfully implemented and tested change to the software.
Could you tell me which approach is the recommended one from ITIL perspective?
Thanks in advance!
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