Release management and change

Discuss and debate ITIL Change Management issues
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Joined: Tue Mar 12, 2019 1:30 pm

Tue Mar 12, 2019 1:37 pm


We currently have change process within an ITSM toolset, however there is no release management process within the tool. Our process is initial approval, a change pack created detailing Design Description, Prereqs, Implementation Plan, Test Plan, Comms and Backout plan. After which is peer approved and the give final approval before the change can take place. How could I use that current process and fit it around a release process without embedding the process within the tool set?


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Corde Wagner
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Joined: Fri Nov 10, 2006 7:00 pm
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Tue Mar 19, 2019 11:15 pm

Hello Mayrixjfa,

As an ITSM practitioner since 2005 and while at a number of different organizations using various ITSM toolsets, we were using project management lifecycle for releases, and not the ITSM tool. The key was that a change authority in the organizations building the release held release to the gates established by the release process, and it wasn't until the release was fully tested and ready for "production" that the readied code was evaluated by change management for the requested change/release window.

As noted in your question, as long as the change management review included the requisite checks of testing, validation, and necessary change pieces (implementation plan, backout plan, post implementation validation plan, release notes, etc.), this is a workable model that won't require a "release module" in your ITSM tool set.

I hope this helps.

Corde Wagner
ITIL 4 Managing Professional - ITIL v3 Expert - v2 Red Badge - VeriSM-Plus - Certified Agile Service Manager
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