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Forum to discuss ITIL issues and disciplines covering Service Delivery.
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sassooman
- Newbie
- Posts: 1
- Joined: Sun Mar 29, 2015 8:00 pm
Mon Mar 30, 2015 10:36 am
can anybody support regarding the difference between Service level agreement and service level package.
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Diarmid
- ITIL Expert
- Posts: 1894
- Joined: Mon Mar 03, 2008 7:00 pm
- Location: Helensburgh
Wed Apr 15, 2015 1:48 pm
It may be possible to offer a service level package and have it accepted. The record of the acceptance of this package will constitute a service level agreement.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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Kranti
- Senior Itiler
- Posts: 59
- Joined: Thu Jun 04, 2015 8:00 pm
- Location: Hyderabad ,India
Sat Jun 06, 2015 6:48 am
Well said Diarmid
SLAs,OLAs,UCs are part of SLM (service Level Management )
