Problem Management different between ITILv3 and ITIL4?

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Corde Wagner
Senior Itiler
Senior Itiler
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Joined: Fri Nov 10, 2006 7:00 pm
Location: El Dorado Hills, California
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Sat Nov 21, 2020 11:07 pm

A fellow ITIL'er was asking if the materials for problem management were different in the ITILv3 and ITIL4 versions. While I do think the ITILv3 problem management materials were informative, I do think the ITIL4 problem management practice guide provides information and insights that are better than in v3 materials.

What are your thoughts about the differences in problem management between the two versions?


Corde Wagner
ITIL 4 Managing Professional - ITIL v3 Expert - v2 Red Badge - VeriSM-Plus - Certified Agile Service Manager
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