A fellow ITIL'er was asking if the materials for problem management were different in the ITILv3 and ITIL4 versions. While I do think the ITILv3 problem management materials were informative, I do think the ITIL4 problem management practice guide provides information and insights that are better than in v3 materials.
What are your thoughts about the differences in problem management between the two versions?
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ITIL Experts share updates and answer questions
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