Looking to build your ITIL/ITSM knowledge? Come help large IT organizations thrive working along ITIL Experts.
Plexent IT service management (ITSM) consulting and training company and leading provider of ITSM-focused intellectual property – itDNA® – servicing Fortune 500 companies, medium-sized businesses, government agencies and other organizations. Drawing on extensive IT experience and ITSM best practices, Plexent’s offerings span IT service management and standards-based training, intellectual property, subscription services, consulting and business technology services.
Founded in 2001, Dallas-based Plexent developed a framework, methodology and knowledge base that puts the IT Infrastructure Library (ITIL®), ISO® and CMMI® standards into practice and allows customers’ IT operations to support and enhance core business objectives. Plexent enables standards-based service management model implementation, business process optimization, ITIL adoption, and ISO/IEC 20000 and ISO/IEC 27001 certification in significantly less time for a fraction of the cost.
We have the best consultants in the industry and the best toolkit to do our job. Come join us if you love to make a difference.
RESPONSIBILITIES
You’ll Knock the Socks Off of our customers as a “Trusted Advisor” as you perform the following. Your main focus will be to work on client engagements that involve IT process transformation. However, there are many other responsibilities you can take on which will help grow our company.
• Implementation and operation of ITSM transformation programs.
• Process, policy and workflow implementation and support.
• Build relationships with customers and assist in finding new project opportunities.
In addition to participating in exciting, leading-edge transformation consulting opportunities only available to a market leader like Plexent, you will also continue to expand your own skill set in Service Management though our generous education and certification program. Individuals filling these critical roles will be instrumental in Plexent’s rapid growth by support recruiting initiatives, providing sales support and assisting in the ongoing development of Plexent’s itDNA®.
REQUIREMENTS
Ideal candidates will have experience as a Systems Analyst or Process Analyst.
Specific experience operating at least one process areas within the ITIL framework.
Candidates must have a strong knowledge of large enterprise computing environments
Experience managing internal user requests and business unit requests regarding IT software and other tools.
Candidates must demonstrate impressive written and verbal communication skills
Experience in IT process automation is desirable
A four-year degree is preferred
CERTIFICATIONS
An ITIL Foundations Certification is highly desired
This position REQUIRES a Top Secret clearance with Full-Scope Poly
OTHER INFO
Compensation $75,000-$85,000 base plus 10-15% bonus.
BENEFITS
Full medical, vision and dental
Stock options
Paid time off
2 weeks of training per year
Training and Certification Reimbursement
Equipment allowance
Numerous bonus programs
IF INTERESTED
Please apply via our website (www.plexent.com) for quickest response. Otherwise, you can contact Julie Montgomery jmontgomery@plexent.com . Please submit MS Word version of your resume including clear information about your certifications and clearances (if any).
KEY WORDS
Systems Analyst
IT process
Business Continuity Management
Availability Management
Financial Management
Configuration Management
Change Management
Incident Management
Problem Management
Release Management
Capacity Management
Service Level Management
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
