BAE Systems is looking for a ServiceNow Product Owner

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Mon May 18, 2015 6:52 am

BAE Systems is looking for a ServiceNow Product Owner in Farnborough, UK

Would you like the unique opportunity to manage and mature our ServiceNow product for BAE Systems and for our external customers? We are developing and growing our ServiceNow capability for Enterprise Service Management and currently have a vacancy for a ServiceNow Product Owner to be based at our site in Farnborough.

As a ServiceNow Product Owner, you will be the focal point of the product and will work with a dedicated product team to build and support ServiceNow. This will include defining and developing the product roadmap and ensuring the product’s integrity and service performance. You will be fully accountable for the pipeline, delivery of change and the performance of the service to business customers and end users.

This role provides a large scope to bring in new ideas, implement change and drive forward the technology and the team to exploit ServiceNow capability effectively and efficiently.

Your main responsibilities as a ServiceNow Product Owner will involve:

Provide strong, inspiring and engaging leadership to senior leaders, business customers and to the product team. Accountability for the ServiceNow Product will sit firmly with the Product Owner

Working with customers and suppliers, be accountable for the product roadmap, delivery of pipeline and performance of the service with high expectations of delivering business value through a smooth and continuous flow of change with high service levels and customer satisfaction

Managing stakeholders at every level of the organisation through effective stakeholder management, communications and building effective and high-performing relationships

Being accountable for and managing the costs and recoveries for the delivery of the product. This will include forecasting the 5 year business plan and managing costs and recoveries which will come from various sources (e.g. projects, changes, service consumption)

Managing change lifecycle from requirements definition to receipt of change into live service using Agile methodology and/or DevOps movement. Delivery of a smooth and fast flow of change with minimal waste is a key component of this role. The Product Owner will be expected to delivery high quality changes at pace to ensure that business expectation is met quickly and value can be realised in a timely manner.

Ensuring the Customer Satisfaction targets are achieved through formal customer surveys and through obtaining feedback from the customer community

Ensuring continuous service improvement in terms of improving performance, reducing costs and improving the customer experience

Your skills and qualifications as a ServiceNow Product Owner will ideally include:


· Demonstrable experience with ServiceNow both in terms of delivery of capabilities and supporting the service

· Experience in using and potentially implementing ITIL based service processes

· Experience of agile software development methodology

· Experience in system design, development and support of cloud services

· Working in a DevOps environment


· Understanding of ISO 20000

· Delivery of projects under Prince2 or equivalent methodologies

What we’re looking for in you:

You will be a proactive, strong character who can lead, guide and make high level decisions with little support or guidance. You will be very organised and forward thinking.

You will be an evangelist of the product and will want to share what the product can do and what the team has delivered in management reports, community sites, blogs and at conferences or webinars.

You will relish challenges and look to motivate the team to deliver innovative solutions to business problems quickly and to high quality.

Apply here:

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