Looking for ITIL Operations consultants (experience in all or some of the processes) with work experience of 4-12 yrs for Tech Mahindra.Job location - Chennai, Bangalore, Hyderabad & Pune.
Pls email your resume to << mn00368208@Techmahindra.com>>. Those shortlisted will recieve a call or email from Tech Mahindra
Job Description:
ITIL Process operations consultant will perform the ITIL specific activities for the large managed services engagement. Person should work as co ordinator such as Incident/ Problem / Change / Release or similar roles
Apart from executing process operations work, this role requires Identification of continual improvement and drive those improvements
Knowledge Requirement:
Demonstrates knowledge and experience in the following areas
• ITIL Process based on Version 3
• Service Level Reporting
• Strong expertise in Service Operations and Service transition
• Process documentation
• Driving service improvements
• Detailed documentation of ITIL process, the process document should consists of inputs / outputs, process dependencies, RACI Metrics, detailed process steps, KRA, metrics
• Prepare training material and conduct training
• Perform ITIL process based audits
• Advice tools team to configure ITIL process
• Drive Continual Service Improvements
