BAE Systems is looking to recruit a ServiceNow Product Owner

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Thu Oct 12, 2017 6:09 am

Would you like the unique opportunity to manage and mature our ServiceNow product for BAE Systems and for our external customers?

We are excited about the ServiceNow product and we have realised a number of benefits through deployment of capabilities such as Incident, Problem, Change, Request Fulfilment, Catalogue, Knowledge, Demand, Software Asset and Finance Query Management for our SIAM, Finance and Engineering Functions. During this time we continue to improve the service and exploit existing capability through a regular release of small changes. Over the next few years we aim to continue with our pipeline with the launch of a new Portal, deliver ServiceNow for external clients and continue to exploit new modules and features being released on the platform.

As a ServiceNow Product Owner, you will be the focal point of the product and provide strong leadership and direction on where you want to take the product, you will work with a dedicated product team to build and support ServiceNow (currently on Jakarta release). This will include defining and developing the product roadmap and ensuring the product’s integrity and service performance. You will be fully accountable for the pipeline, delivery of change and the performance of the service to business customers and end users.

This role provides a large scope to bring in new ideas, implement change and drive forward the technology and the team to exploit ServiceNow capability effectively and efficiently.

Your main responsibilities as a ServiceNow Product Owner will involve:

Provide strong, inspiring and engaging leadership to senior leaders, business customers and to the product team. Accountability for the ServiceNow Product will sit firmly with the Product Owner

Working with customers and suppliers, be accountable for the product roadmap, delivery of pipeline and performance of the service with high expectations of delivering business value through a smooth and continuous flow of change with high service levels and customer satisfaction

Managing stakeholders at every level of the organisation through effective stakeholder management, communications and building effective and high-performing relationships. This role will be the primarily focal point for engagement with the ServiceNow vendor.

Being accountable for and managing the costs and recoveries for the delivery of the product. This will include forecasting the 5 year business plan and managing costs and recoveries which will come from various sources (e.g. projects, changes, service consumption)

Managing change lifecycle from requirements definition to receipt of change into live service using the Agile methodology and/or DevOps movement. Delivery of a smooth and fast flow of change with minimal waste is a key component of this role. The Product Owner will be expected to delivery high quality changes at pace to ensure that business expectation is met quickly and value can be realised in a timely manner.

Ensuring the Customer Satisfaction targets are achieved through formal customer surveys and through obtaining feedback from the customer community

Ensuring continuous service improvement in terms of improving performance, reducing costs and improving the customer experience

Mentoring and coaching colleagues within BAE Systems and influencing customers about the right way to build and use ServiceNow

Attending conferences and seminars relating to your product, its roadmap and how other customers are transforming their environment with existing and new features

Developing strategies to encourage user adoption, increasing user satisfaction, embedding a sense of excitement in the business with ServiceNow

Your skills and qualifications as a ServiceNow Product Owner will ideally include:


Demonstrable experience with ServiceNow both in terms of delivery of capabilities and supporting the service
Strong leadership skills with a track record of working with senior business leaders and with technical teams with exceptional communication and collaboration skills
Experience in using and potentially implementing ITIL based service processes
Experience in using Agile project management (specifically Scrum) processes
Understanding of system architecture, design, development and support of cloud services
Experience of leading and facilitating a DevOps environment where flexibility, creativity, standardisation and automation are commonplace


Experience of implementing and executing under ITIL process framework in an environment certified to ISO 20000 standards would be advantageous
Delivery of projects under Prince2 or equivalent methodologies
Understanding of Machine Learning in a service management environment

What we’re looking for in you:

You will be a proactive, strong character that can lead, guide and make high level decisions with little support or guidance. You will be very organised and forward thinking.

You will be an evangelist of the product and will want to share what the product can do and what the team has delivered in management reports, community sites, blogs and at conferences or webinars.

You will relish challenges and look to motivate the team to deliver innovative solutions to business problems quickly and to high quality.

Location: Farnborough OR Preston (The Strand)

Salary: Competitive

Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, childcare vouchers, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive.

BAE Systems

BAE Systems is one of the world’s leading global defence, security and aerospace companies. We work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries.

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