Discussions related to ITIL certification, training and exams.
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Fri Nov 27, 2009 3:41 am


The ITIL material is covered by copyright so if you want a "dump" of it, you are going to have to pay for it from a reputable source.


Mick Smith
Change, Configuration and Release Manager
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Fri Nov 27, 2009 5:16 am


What MNS Smith states is correct

As ITIL is copyrighted and is the Intellectual property of the OGC - managed by APMG, no one here will assist you in violating Copyright or Intellectual property rights. That is why I say go away.

In addition, the training documentation from training companies providing training on ITIL is also copyrighted/IP. The training material is the IP of the training company as that is how they get funds

If you want to pass the exam, get the official study guides - this forum does have this information in the this forum (ITIL Certification ) and other

You should get the official study material so that you can pass the exam

In addition, there are very few if any 'sample tests' that are legitimate out there for the ITIL Foundation exam. As from what has been told, the exam has gone through another re-write

If you are interested in ITIL and want to discuss it, please feel free to stay and ask questions.

However, if you merely want 'dumps' etc and are not interested in doing the work to study, learn etc about ITIL, then .. well... as I had already said.... that still holds true

And, this site is NOT is not a training site nor does this site nor the people who post here should be used as an alternative to actual studying and training.

If you have a point of contention about a specific part of ITIL and the materials confuses you, you can ask for clarification. What the first responses will be is usually

what does your training materials say
what is the confusion about
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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Fri Nov 27, 2009 4:07 pm

Has Rupak gone?

Thats a shame. I quite liked him.

Everyone. Raise your glasses. TO RUPAK!
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Sat Nov 28, 2009 9:42 pm

Thing is Rupak, if people treat the ITIL certification as a brain dump and pass the exams by cramming in information and memorising multiple choice questions and answers, what they get is a piece of paper that says, that they have a certain amount of knowledge and experience. But they will not be up to the job.

This devalues the certification for those of us working in Service Management Roles, and that is why people get shirty about requests for free information with the aim of avoiding work and/or cost.

What will eventaully happen, Rupak, is if more and more people use unauthorised short cuts to get these certifications, having them on your CV will mean nothing at all, and prospective employers will look for experience instead.

So go ahead if you feel this is what you need to get by, but in the long run it won't help you
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ITIL V3 Operation SUpport & Analysis

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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