Failed RCV twice - how to approach this..???

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Joined: Sun Aug 31, 2008 8:00 pm

Thu Jan 27, 2011 9:40 am

Hey guys, I'm looking for guidance for anyone who's passed RCV. I'm a V2 Service Manager and V3 Expert but I've failed RCV twice:

1st time: 68%
2nd time: 65%

I'm really at a loss as I did not find the questions difficult and the answers I chose jumped out at me as being correct but I'm getting murdered on Change Mgmt and Service Validation and Testing.

Unfortunately I can never remember the questions/answers after an exam and I'm sure about 4 of them were for Change Mgmt, lol! But none-the-less, I really have no idea on how to approach this.

I've read the all the official course slides about 8 times, I know the sample papers verbatim and in the exam I am choosing answers with confidence.

Is there any other study aid you guys have used?


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ITIL Expert
ITIL Expert
Posts: 268
Joined: Tue Jun 05, 2007 8:00 pm

Fri Jan 28, 2011 3:58 pm


I know people that had difficulties with this exam as well, its not the end of the world though :)

What I suggest for you to do, is get back to your instructor and ask him/her for advice and for more information, material and mock exams, they will be the best people to guide you on this. If you are doing it online, then I suggest you to search for the online CBTs there are some good ones out there. But as I said your trainer is the person you should be refering to not anyone else..

Good Luck.

Kind regards,

Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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