ITIL - SS - need help

Discussions related to ITIL certification, training and exams.
Post Reply
User avatar
Posts: 1
Joined: Fri Sep 23, 2016 8:00 pm

Sat Sep 24, 2016 3:17 pm

Hi all,

I need help. I failed my Service Strategy exam. I don't know how to study/review for a re-sit. I don't know what answer were correct or wrong. The only feedback that I got 'You failed'. Any help would be appreciated on how I move forward to pass at the next re-sit.

This is my third intermediate course (previous SOA and CSI). First exam failure. SS, material was not bad and the exam was frustrating.
. 2 questions on organization (coach said that most likely there won't be any and skimmed over it)
. 1 question on service portfolio (should have been easy)
. 1 question on DM
. 1 question on Strategy assessment
. 1 question on SPM
... can't remember the rest

User avatar
ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Sun Sep 25, 2016 3:47 am

You should be talking to the ATO that provided the course. It is their responsibility.

In addition, you will get a report n which questions / areas / you missed
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Post Reply