Capturing e-mails

Discuss topics on the fringe of ITIL, including relationships with other approaches.
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Cking
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Joined: Thu Feb 26, 2009 7:00 pm
Location: North Coast, USA

Thu Jun 03, 2010 10:55 am

I'm working on a process somewhere in the midst of Incident Management and Problem Management.

We have numerous home-grown scripts, across several platforms that send e-mails to specific groups of people when particular events are detected (file rec'd/not rec'd, queue length, age, etc)[IM]. However, other than an individuals In-box, there is no historical record of events, or the ability to analyze a cross-section of the events [PM].

Does anybody have experience with a tool that can receive an e-mail and parse it out as a record in a database or a flat file that can then be imported to a db? An automated process would be ideal.

There was one or two Google hits on GUI apps for manual conversion. I even searched for SNMP receivers - there were some, but not real sure if that's what I'm looking for.

Any thoughts?

Thanks


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Joined: Thu Feb 26, 2009 7:00 pm
Location: North Coast, USA

Fri Jun 11, 2010 10:52 am

Finally found something that might suit my needs:
Email2DB
Still investigating, but it looks promising.
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UKVIKING
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Fri Jun 11, 2010 12:54 pm

if you have ms outlook, ms access can auto open the email
you just need a field parser
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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ChrissyRayne
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Sun Mar 05, 2017 2:10 pm

Thanks for this thread!
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FameSoul
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Mon Apr 10, 2017 1:50 am

I don't know if this will be good. I just look around the internet and found this Email checker . This could verify email addresses online easily with a self service verification solution. It can also bulk validation for list cleaning.
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quangcao3m
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Tue Mar 27, 2018 3:24 am

Have you solved your problem ? If not please contact me and I will help you.
JolantaAgata
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Mon Mar 28, 2022 3:39 pm

What can you do to your mails to stop being received as spam
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