The ITIL Foundation course is 3 days of presentations, exercise and discussions about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:
-Continual Service Improvement
ITIL Foundation training provides a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles. This course introduces the learners to ITIL, IT Service Management (ITSM), and the key processes that are part of the ITIL Best Practices framework. The ITIL Foundation course uses a combination of excellent delivery from experienced ITSM practitioners / trainers. The result of this course is high knowledge retention, enhanced learning impact and a certified knowledgeable ITSM practitioner.
Duration: 3 days
Recommended for:IT Managers and IT Professionals, Helpdesk Professionals, Systems Engineers, Systems Administrators, and just about anyone who would like to have foundational knowledge on the ITIL Framework
Date(s) - 11/Nov/2015 - 13/Nov/2015
8:00 am - 5:00 pm
One Pacific Place Hotel
161 H.V. Dela Costa Street, Salcedo Village
Unit 1602 Cityland 10 Tower 2 6815 HV dela Costa cor Ayala Ave,
Makati City, Philippines
Tel no. +63 (2) 949 3004
Email : firstname.lastname@example.org
-- edited by spartanuser01 on Sep 29 2015, 04:47 PM
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